Privacy Policy

Your privacy is paramount to us at Symptoms IQ. This Privacy Policy explains how Symptoms IQ ("we", "us", or "our") collects, uses, shares, and protects your information when you use our Symptoms IQ Android application (the "App"). We are committed to being transparent about our practices and ensuring your data is handled with care and respect.

1. Information We Collect

We collect information to provide and improve our App's informational services. The types of information we collect include:

a. Information You Provide Directly

When you use the App, you may provide us with information, including:

• Symptom Descriptions and Health Concerns: The text you input describing your symptoms, feelings, or health-related questions.
  Please note: This information is processed by our AI for informational analysis to generate suggestions. We do not store or process this as personal medical records or for diagnostic purposes. We strongly advise against sharing highly sensitive or personally identifiable medical information within the App.
• Contact Information: If you reach out to our support team, you may provide your name and email address to facilitate communication.

b. Information Collected Automatically

When you access and use the App, we may automatically collect certain information about your device and usage:

• Device Information: Such as your device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data: Information about how you interact with the App, including the features you use, the time and duration of your activity, and crash reports. This helps us understand how the App is used and identify areas for improvement.
• IP Address: Your device's Internet Protocol (IP) address.

c. No Personally Identifiable Medical Records

Symptoms IQ is fundamentally an informational tool. We do not collect, store, or process your personal medical history, diagnoses, prescriptions, or other sensitive health records that would constitute protected health information (PHI) under laws like HIPAA. The symptom descriptions you provide are used to generate general health insights and are not linked to your personal identity for medical record-keeping.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain the App's Informational Service: To process your symptom descriptions and deliver AI-generated general health suggestions and insights.
• To Improve and Develop the App: To understand usage patterns, fix bugs, enhance features, and refine our AI model's ability to provide relevant informational suggestions. This often involves using aggregated and anonymized data.
• For Security and Fraud Prevention: To protect the integrity and security of our App and to prevent fraudulent or unauthorized activities.
• For Communication: To respond to your support inquiries, provide important updates about the App, or communicate changes to our policies.
• For Research and Analytics (Anonymized): To conduct internal research, analysis, and reporting on usage trends, primarily using anonymized or aggregated data that cannot be used to identify you personally.

3. How We Share Your Information

We are committed to protecting your privacy and do not sell your personal information to third parties. We may share information in the following limited circumstances:

• With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, analytics, and customer support. These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Compliance and Protection: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Symptoms IQ, (c) act in urgent circumstances to protect the personal safety of users of the App or the public, or (d) protect against legal liability.
• In Aggregated or Anonymized Form: We may share aggregated or anonymized data that does not identify you personally with third parties for various purposes, including research, analytics, and improving our services. For example, we might share statistics on common symptom queries (without linking them to individuals) to help health researchers.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain the information we collect for as long as necessary to provide the App's services, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. When your information is no longer needed for these purposes, we will delete or anonymize it.

6. Your Rights

You have certain rights regarding your information, subject to applicable law:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Objection/Restriction: You may have the right to object to or request that we restrict the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications signifies your acceptance of the updated policy.

9. Account Deletion & Support

We respect your control over your data. If you wish to delete your Symptoms IQ account or require support, please follow the steps below:

How to Delete Your Account:

Within the App:

• Open the Symptoms IQ App on your Android device.
• Navigate to the "Settings" or "Profile" section (the exact path may vary slightly with app updates).
• Look for an option such as "Account Settings," "Privacy Settings," or "Delete Account."
• Follow the on-screen prompts to confirm your account deletion. You may be asked to re-enter your password or confirm your identity for security purposes.

What Happens After Account Deletion:

• Once your account is deleted, your personal information associated with your account will be removed from our active databases.
• Please note that some aggregated or anonymized data, which cannot be linked back to you, may be retained for analytical purposes to improve our AI model and App functionality. This data does not contain any personally identifiable information.
• It may take a short period for all data to be completely removed from our backup systems.

Alternatively, you can request deletion by writing to our support team at support@symptomsiq.app with the subject line: Account Deletion Request.

For Support or Questions:
Email us anytime at support@symptomsiq.app. We aim to respond within 3–5 business days.

10. Disclaimer

Contact Us

If you have any concerns about this policy or your data, contact us at: